This Privacy Policy explains how LunarGlow (“we”, “us”) collects, uses and protects your personal information when you visit qiyunrealm.com or place an order with us.
Information we collect
- Order and account details — name, email address, shipping and billing address, phone number and order history.
- Payment data — handled by our payment providers. We never store full card numbers on our servers.
- Technical data — IP address, browser type, pages visited and cookies used to keep your cart and preferences working.
- Marketing preferences — if you subscribe to our newsletter, your email address and the source of your sign-up.
How we use your information
- To process, fulfil and deliver your orders, including customs and shipping documents.
- To provide customer support and handle returns or repairs.
- To send order updates and, only with your consent, occasional newsletter emails.
- To prevent fraud, meet legal obligations and improve our store.
Cookies
We use essential cookies to run the cart and checkout, and analytics cookies to understand how the store is used. You can block or delete cookies in your browser settings; essential cookies are required for checkout to work.
Sharing your data
We share data only with the service providers needed to run the store — payment processors, shipping carriers, our hosting provider and email platform. We do not sell your personal information.
Data retention
Order records are kept as long as required for tax and accounting purposes. Newsletter data is kept until you unsubscribe.
Your rights
You may request access to, correction of, or deletion of your personal data, and you can unsubscribe from marketing at any time. Contact us to exercise these rights.
Contact
Questions about this policy? Email us at [email protected].